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Home>Knowledge Base>Root>Campaign CSi>CSI v4.0 - MSWord2000 hangs on Windows 98 OS

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Article ID	100
Created On	12/19/2004
Modified	3/7/2005

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CSI v4.0 - MSWord2000 hangs on Windows 98 OS

1. Do a search on your local machine for the file NORMAL.DOT
2. When you find it, rename it to NORMAL.OLD
3. Open Word - the renaming of that file should cure the 'hanging' issue.